Effective Date: January 21, 2005

1. Introduction
By using our accent coaching services, you agree to the following terms and conditions. Please read them carefully before engaging in any of our services.

2. Services Provided
We offer accent coaching services designed to help non-native English speakers improve their pronunciation and communication skills. Services are delivered online, as specified at the time of booking.

3. Booking and Payment

  • All sessions must be booked in advance through our website.

  • Payment must be made in full at the time of booking.

  • We accept payments via listed on the website.

4. Booking Policy

  • Clients purchasing a 12-session plan must schedule all 12 sessions at the time of booking.

  • Sessions must be scheduled once per week for 12 consecutive weeks.

  • Clients may reschedule a session with at least 48 hours' notice by emailing ginafrasure@gmail.com

  • Missed or late cancellations without proper notice will be forfeited and cannot be rescheduled.

5. Cancellation and Rescheduling

  • Clients may reschedule a session with at least 48 hours' notice.

  • Cancellations will be charged the full session fee.

  • No-shows will be charged the full session fee.

  • We reserve the right to reschedule or cancel sessions in case of unforeseen circumstances and will notify the client as soon as possible.

6. Refund Policy

  • Refunds will only be provided in cases where our company is unable to deliver the service as agreed.

  • Clients who cancel within 24 hours after the first session may receive a full or partial refund, depending on the circumstances.

  • No refunds will be issued for missed sessions or unused portions of a coaching package unless otherwise specified.

7. Client Responsibilities

  • Clients agree to attend sessions on time and be prepared with any required materials.  Sessions are 30 minutes and begin as soon as we can hear or see each other.

  • Active participation and practice are essential for improvement.

  • Recording of sessions is not permitted.

8. Confidentiality

  • We respect client privacy and will not share personal or session-related information without consent, except as required by law.

9. Limitation of Liability

  • We make no guarantees regarding specific results, as progress depends on individual effort and practice.

  • We are not liable for any indirect or consequential damages resulting from the use of our services.

10. Intellectual Property

  • All course materials, lesson plans, and resources provided are for personal use only and may not be copied, distributed, or resold without our written permission.

11. Modifications to Terms

  • We reserve the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes.

12. Governing Law

  • These Terms and Conditions shall be governed by and interpreted in accordance with the laws of North Carolina, USA.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

For any questions, please contact us at ginafrasure@gmail.com.